If you use a hotmail.com, hotmail.co.uk, outlook.com or live.com email address then please use an alternative. The high bounce rate from abandoned accounts has caused us to get blacklisted, which is preventing mail getting to legitimate users. New registrations will not be able to use Microsoft based email and ask that current users provide an alternative ASAP.
IF YOU ARE LOCKED OUT OF YOUR ACCOUNT THEN YOU WILL NEED TO TELL US YOUR USERNAME, DATE OF BIRTH AND BOTH ORIGINAL AND NEW NON-MICROSOFT EMAIL ADDRESS. PLEASE USE THE CONTACT FORM TO DO THIS - I WILL NOT BE ABLE TO HELP ANYONE WHO CANNOT PROVIDE A WORKING EMAIL
You must provide either your username or your email address to request a new password (not both).
Please check your junk mail folders before contacting us - we will need your username, date of birth and an alternative (non-microsoft) email address to help you.