Lost Password

In order to safeguard us & provide a better mail service, we ask you not to use Hotmail, Live or similar generic email addresses as replies often get filtered by the recipient server. We suggest current users provide an alternative & always check their junk mail.

You must provide either your username or your email address to request a new password (not both).

Please check your junk mail folders before contacting us - we will need your username, date of birth and an alternative (non-microsoft) email address to help you.

Verification (“reCAPTCHA”)